COVID-19 Testing Questions and Answers
LifeLabs is responsible for analyzing the COVID-19 samples and reporting the test results to TravelSafe Clinic. If LifeLabs is overwhelmed with demand, your test result could be delayed. We will send your lab report and your health certificate as soon as it is available.
We are in a global pandemic and we ask you for your patience when booking your appointment. Our team is working diligently to assist clients to book an appointment best suited for specific departure dates and times. Flights are being canceled, rescheduled and border entry requirements are changing frequently due to the COVID-19 pandemic. Please read the following information before you book your appointment. It will assist you to plan.
We provide COVID-19 testing for asymptomatic individuals. We do not test individuals who are known contacts, or individuals who have signs and symptoms of COVID-19. Please call 8-1-1 if you have signs and symptoms of COVID-19.
Please follow steps 1-3 BEFORE you call to book your appointment.
Currently, laboratory results will be available in 2-3 days.
TravelSafe Clinic cannot rush lab results and is not responsible for delayed reports.
We do not analyze the samples in our clinic.
Are you travelling outside of Canada for an essential purpose?
- Are you repatriating to your home country?
- Are you travelling for business?
Do you require testing for occupational purposes? (if you are inquiring about group on-site testing, please email: firstname.lastname@example.org)
If you answered ‘Yes’ please continue to step 2.
Please call 604. 251-1975
Please be prepared when you phone:
- your departure time and date
We thank you for reading this information in preparation for booking your appointment.
COVID-19 Testing for Groups and Individuals
As workers begin to return to the workplace during this latest phase of the COVID-19 pandemic, employers have an obligation to ensure they are doing everything possible to protect the health of their workers and the public at large. Screening workers and others entering the workplace for COVID-19 symptoms is a critical component of preventing COVID-19 transmission.
TravelSafe now offers viral (nucleic acid) testing for asymptomatic groups and travellers who do not qualify for COVID-19 publicly-funded COVID-19 testing in British Columbia.
In BC, it is currently recommended that individuals with COVID-19 symptoms follow the BC Medical Health Officer’s recommendations for COVID-19 testing. Individuals exhibiting signs and symptoms of COVID-19 should consult their healthcare provider for potential testing. Individuals can also complete the BC Ministry of Health COVID-19 Self Assessment Tool https://bc.thrive.health/covid19/en for guidance.
ON-SITE Group Testing
Viral tests check samples from your respiratory system taken from the inside of your nose. Results tell you if you currently have an infection with SARS-CoV-2, the virus that causes COVID-19. TravelSafe coordinates on-site testing for large and small groups. The testing schedule and service is tailored to the needs of your specific group and/or workplace. A team of TravelSafe health professionals are available to answer questions and assist with the follow-up of any potential cases.
TravelSafe Clinic provides:
- COVID-19 NAT/PCR (Nucleic Acid Test/Polymerase Chain Reaction) nasal swab testing
- Review & interpretation of test results
- Follow-up and/or consultation by a TravelSafe health care professional (RN or physician) when required (*all positive test results follow the BC Centre For Disease Control Reportable Disease procedure)
- COVID-19 resources specific for your group
Please contact: Penny Gleave, RN email@example.com for further information for group testing.
Pre-travel Testing with Health Certificate
The BC Ministry of Health and Public Health Agency of Canada advises against non-essential travel outside of Canada until further notice. If you must travel, certain destinations require a health certificate confirming a negative COVID-19 test.
TravelSafe provides full travel medicine consultations to provide you with country specific entry requirements and other health and vaccination recommendations. If proof of a negative COVID-19 test is required, TravelSafe will conduct testing for travellers on-site in our travel immunization clinic. A signed Health Certificate and lab report are emailed to you when the test result is available from LifeLabs.
To ensure the safety of our clients and employees, we do not accept walk-in appointments. To arrange an appointment, please call or email only.
A physician’s letter will be issued for travellers who do not require COVID-19 testing. This letter can be presented for border entry. Please be aware, border entry restrictions are changing frequently due to the COVID-19 pandemic.
For further information or to arrange an appointment,
please phone 604. 251-1975.
COVID-19 Testing by Nucleic Acid Tests (NATs)
Nucleic Acid Amplification testing (NAT, or PCR tests) detects RNA specific to the SARS-CoV-2 virus that causes COVID-19 infection, after RNA has been extracted from a specimen and tested in a laboratory. This test has a high sensitivity and detects the virus when the virus is present. A positive test result indicates a person likely has an active infection and can give the virus to others. The NAT/ PCR test does not confirm if a client has COVID-19 antibodies (a history of COVID-19 disease in the past).
A sample is obtained from both nostrils using a swab and collection device. The sample is sent to an accredited laboratory (LifeLabs) for analysis.
TravelSafe Clinic follows strict precautions to avoid transmission of COVID-19 disease and follows all health authority guidelines. Our health care professionals wear recommended personal protective equipment (PPE) and ensure a safe and clean environment at your site and in our clinic.
To arrange an appointment please call 604. 251-1975.
Our telephone hours are 9:00am-5:00pm. Appointment times are arranged to suit your schedule
and may be booked outside the hours listed below.