Services: Video Consultation


Video Consult FAQs


     How do I book a video consultation?

    Call 604-251-1975

    We will book two appointments: your video consultation, vaccine and prescription pick up appointment.


    What computer equipment do I need for a video consultation ?

    A desk top, lap top iphone or android device

    For IPhones or Androids

  • You just install a free app prior to your appointment time, Search Livecare ConnectM in your app store
  • Desktops and Laptops

  • Ensure Chrome is the default internet browser,
  • Ensure your computer has a camera, microphone and speakers
  • Stable wi-fi connection




video consultation with TravelSafe Immunization Clinic Vancouver

    How do I initiate my video consult?

    We will send you a video appointment confirmation email when you book your appointment.  Click the ‘join’ link in the appointment email.


    What happens if I miss my video consult ?

    Simply call 604. 251-1975 to book another appointment.  (There will be a cancellation fee if we aren’t notified 24h before your appointment)


    Do you need any medical records/info prior to the video consult?

    •    We will send a Client Intake Form attached to your appointment confirmation email. 

    •    We ask you complete page 1, scan and email it to Subject: video consult  in advance of your appointment.


    How long is the video consultation?

    For one person – 15-20 mins

    Two people – 30 mins

    Families 45 mins


    Will my consultation be private?

    •    Privacy is important! We provide video consultations in a private setting.  We recommend you are in a quiet and private area for your appointment.


    Will the consultation be recorded? (This response needs more detail)

    •    No the consultation will not be recorded.  The Canadian system we use is known to the College of Physicians and Surgeons and is secure. 


    Do I need to download a program (skype, etc…)

    •    Yes.  You will just need to install a free app on your iphone or android prior to your appointment time.  You will need to ensure Chrome is the default internet browser on your desk/laptop.  It is intuitive and simple.  We will send a cheat sheet with your confirmation email as well as a phone number to call if you have technical difficulties.


     How much does it cost?

    •    The video consultation is the same price as a face-to-face consultation. $45.00


     Is a video consultation as comprehensive as a face-to-face consult? 

    •    Yes.  You will receive the same information as a face-to-face consultation.  The only difference is you are in the convenient private setting of your own home or office.


    Can more than one person have a video consultation at a time?

    •    We recommend two people on the same itinerary for a video consultation, or parents seeking a consultation for themselves and their children


A consultation is required if you are travelling to a country with risk of yellow fever.

Please allow over an hour for your appointment.  We suggest you review our vaccine price list before your appointment.



Video and face-to-face Consultation fees:

Note: MSP does not cover travel related consultation and vaccines.
Single traveller $45.00 per person
single traveller, existing client (new destination) $40.00 per person
2 travellers $40.00 per person
3 travellers $35.00 per person
4 travellers $30.00 per person
5 or more travellers              TBD
School prep or immigration consultation fee $25.00
Vaccine booster appointment       price of vaccine only


A $20.00 vaccine administration fee will apply for certain vaccines


If you’d like, print your Client Intake Form here and complete all sections on page 1 (front) EXCLUDING immunization history – leave this section to us!

Download Client Intake Form here



Are you prepared for your next trip? See us today.

trip to africa

Before you travel, protect your health.

Travel Safely with TravelSafe Immunization Clinic